8B010027 (err 39) - Cannot verify status - passport sign in required. What should I do?

8B010027 (err 39) - Cannot verify status - passport sign in required. What should I do?


The number “39” appears in the lower-left corner with the below error message:

8B010027: Cannot verify account status

Find out the steps to fix this error.

Make sure that your system date and time are correct:

  • Right-click the notification area at the far right of the taskbar, which displays your clock and/or other icons.
  • Click Adjust Date/Time.
  • On the Date and Time Properties screen, confirm the current date and time settings and make adjustments as necessary. Click Apply and then OK when you are finished.
  • Optimize Internet Explorer by following the steps at http://support.microsoft.com/kb/936213 .
  • For Dial-Up Customers:

    If the steps above did not solve your problem, try adding a new dialing location to Connection Center. Press CTRL+SHIFT+F12 on the MSN Explorer Welcome Screen and follow the steps for your version of MSN.

  • Add a New Dial-Up connection/location:
  • Start MSN, but do not sign in.
  • At the top of the sign in screen, click Connection Settings.
  • Note: Ensure the checkbox for Connect using my LAN or DSL connection is unchecked before you proceed

  • Click New, and then click Next.
  • Enter your home phone number and type a name for the new location, then click Next.
  • Choose the appropriate Dialing Options, and ensure your modem is selected in the box next to I want to use the following modem and click Next.
  • Note: When you turn off call waiting, you will not receive incoming telephone calls and will not be disconnected while you are connected to the Internet.

  • MSN will present you the list of available access numbers for your location.
  • Note: You should contact your telephone company to confirm that the access numbers shown are local for your area. MSN will not reimburse you for any long distance charges.

  • On the Access Numbers screen, check to make sure the numbers listed are local to you and also the dialing pattern is correct, and then click Next.
  • Click on the checkbox next to I accept the recommended numbers and click Accept
  • Click Ok to exit and sign into MSN now.
  • If the above steps did not resolve the issue or if you are using DSL/LAN to connect to the internet, please click here to ask your query