SYMPTOMS
The number “36” appears in the lower-left corner with the below error message:
We cannot sign you in because we cannot verify the status of your subscription
Check out the instructions given right here.
Make sure that your system date and time are correct:
- Right-click the notification area at the far right of the taskbar, which displays your clock and/or other icons.
- Click Adjust Date/Time.
- On the Date and Time Properties screen, confirm the current date and time settings and make adjustments as necessary. Click Apply and then OK when you are finished.
- Optimize Internet Explorer by following the steps at http://support.microsoft.com/kb/936213.
If these steps are not helping in fixing the issue, click here to ask a question.
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