Click on MSN Explorer icon ( Butterfly icon)Select the email account from the welcome screen (do not Sign in)Press Ctrl+Shift+F9 at the same timeYou will get the confirmation Pop up stating we are about to remove all MSN Data Please Click on OKRe-launch MSN it will download all the emails.If Issue persists please follow the below link to contact the MSN technical support team. https://support.microsoft.com/en-us/contactus/msn/explorer-tech-services/